Communicating to Manage Performance: Active Listening

Course Duration: Approx. 4–5 hours
Module Duration: Approx. 45 minutes

Note: The prices below are for this course module only. The price of the entire course is $975 for PRSA members and $1,225 for nonmembers.
Full Price: $245
Members: $195

Category: Leadership & Management

Active Listening enables you to gain information, engage employees and build trust. Participants will discover how to listen in new ways, how to gain information they aren’t hearing the first time and how to support and develop their teams. Utilizing this skill as a thinking process instead of a hearing process enables you to strengthen your relationships at all levels in your organization.

During this module you will:

  • Become aware of your use of the “five fatal flaws” of listening.
  • Use active listening responses to demonstrate interest in and understanding of the speaker’s message.
  • Learn to practice listening under difficult circumstances.
  • Plan for being a more effective listener on-the-job.


Participants with the APR credential earn 1.0 APR Maintenance Credit for completing this online course module.