Communicating to Manage Performance: Giving Positive Feedback

Course Duration: Approx. 4–5 hours
Module Duration: Approx. 45 minutes

Note: The prices below are for this course module only. The price of the entire course is $975 for PRSA members and $1,225 for nonmembers.
Full Price: $245
Members: $195

Category: Leadership & Management

Giving Positive Feedback helps create the best possible performance by recognizing and reinforcing effective behaviors and results. In a fast-paced world where the words “good job” encompass most of our positive feedback to employees, you will learn how to specifically provide feedback that is informative and useful for your team. This skill builds tremendous trust when others are communicating with you and combined with the skills of Using I-Statements and Describing Behavior allow your professionalism to develop in greater ways.

During this module you will:

  • Become aware of the strategic value of giving positive feedback to all employees under different circumstances.
  • Develop positive feedback messages that shape and/or reinforce behavior.
  • Build positive language that helps performers continue effective behaviors.
  • Plan for the use of positive feedback on-the-job.


Participants with the APR credential earn 0.5 renewal CEUs for completing this online course module. Learn more aboutAccreditation.