Communicating to Manage Performance: Using I-Statements

Course Duration: Approx. 4–5 hours
Module Duration: Approx. 45 minutes

Note: The prices below are for this course module only. The price of the entire course is $975 for PRSA members and $1,225 for nonmembers.
Full Price: $245
Members: $195

Category: Leadership & Management

Using I-Statements enables you to express your viewpoint in a way that promotes personal accountability for speaking, listening and collaboration. I-Statements build personal accountability for your management voice and enhance your level of professionalism in providing feedback both positive and corrective.

During this module you will:

  • Recognize the impact and value of using I-Statements versus you-statements.
  • Construct I-Statements that promote listening and cooperation.
  • Plan how to apply using I-Statements in your day-to-day language.
  • Create awareness of the benefit of asking questions.
  • Enhance your use of asking questions during coaching for better results.


Participants with the APR credential earn 1.0 APR Maintenance Credit for completing this online course module.