Communicating to Manage Performance: Describing Behavior or Results

Course Duration: Approx. 4–5 hours
Module Duration: Approx. 45 minutes

Note: The prices below are for this course module only. The price of the entire course is $975 for PRSA members and $1,225 for nonmembers.
Full Price: $245
Members: $195

Category: Leadership & Management

Describing Behavior enables you to communicate clearly and objectively. This course will discuss the necessary reasons why describing behavior is beneficial for both you as the manager and your direct reports. You’ll also discover when to describe behavior and through the online learning application you will learn how to polish your language with this imperative technique.

During this module you will:

  • Distinguish between vague and evaluative communication and clear behavior or results-oriented language.
  • Recognize the value of using clear, specific and objective language when communicating with employees about their performance.
  • Apply describing behavior to day-to-day performance situations.


Participants with the APR credential earn 1.0 APR Maintenance Credit for completing this online course module.