Setting Management Expectations

Tips for Communicating Expectations to Build Trust and Credibility

This webinar is not currently available. Email the Professional Development Department to inquire about future availability of this program.

Categories: Communication Strategy, Leadership & Management, Techniques & Tactics

The foundation of expert management skills revolves around the consistent pattern of setting expectations for performance, delivery and results. Often, this is the missing link for both managers and employees. Managers often fail to establish expectations from the beginning of a project or assignment. Join us for this webinar as we discuss the value of setting expectations for performance results and for developing a professional relationship filled with trust and credibility.

This webinar will enable participants to learn the following:

  • Why setting expectations is step one in managing a person’s performance
  • How setting expectations will establish trust and build credibility for you as the manager
  • Focusing on the expectation framework of day-to-day expectations, results and vision expectations and aligning the organizational expectations
  • The flip side of expectations: Listening to your individual direct reports
  • The three steps you must consider when setting expectations


Suzanne Updegraff, president, Employee Development Systems

Photo of Suzanne Updegraff

Suzanne Updegraff drives the vision and strategy of EDSI. Her skill in building professional relationships has made EDSI a leading provider of performance improvement and management development courses. Her signature strength in marketing and her creative approach to working with clients has guided EDSI through substantial growth over the past 20 years.

Prior to owning EDSI in 1997, Suzanne served as Director for the Center of Continuing Education for the National Association of Print Leadership, a non-profit entity focused on serving entrepreneurs and executives in the commercial printing market. Suzanne received her Bachelor of Science degree in Marketing from Fairleigh Dickinson University in New Jersey.

Suzanne is a noted training facilitator with hundreds of clients represented throughout the United States. She is a member of Women’s Vision Foundation, the Association for Talent Development and is listed in the Denver Social Register. She is married with two children and resides in Denver, Colorado.


Participants with the APR credential earn 1.0 APR Maintenance Credit for a webinar. Learn more about Accreditation maintenance.