Navigating Through a Disinformation Crisis

The Misinformation Edition

May 19, 2021
3–4:15 p.m. EDT
Full Price: $95
Members: $45

Categories: Communication Strategy, Crisis & Reputation, Leadership & Management, Social Media

Case in Point

Case in Points are online, interactive case studies that are focused on various industry topics within communications. Each Case in Point is 75-minutes in length and the interaction will be tied to a private, online community. The online community will encourage participation through videos, suggested readings tied to the topic and through conversing with other attendees before and after the live session.

What do you do when your organization becomes the target of a misinformation attack? And how do you lead your organization through this kind of crisis?

This interactive Case in Point will take participants through a case study about an organization that was the target of dangerous misinformation earlier this year.

The internal communications team and their public relations firm had to navigate panicked questions from employees and customers; false information spreading on social media; inquiries from local, national and international media seeking to verify or debunk the information; phone calls from concerned community members demanding answers; and even threatening phone calls directly from the perpetrators of the disinformation.

The team needed to determine what messages to communicate proactively, to whom and through which channels; what messages to have ready exclusively for response only; how to determine which inquiries they would not respond to; and how to educate employees on all of these communications strategies — quickly! In this Case in Point, we will examine the strategies utilized throughout the incident that resulted in prompt and clear communication with all audiences — including a favorable editorial opinion published by the board of a major daily newspaper!

Participants of this Case in Point will learn how to set organizations up for success before they are faced with misinformation as well as help them navigate through a disinformation crisis.

By the end of this Case in Point, participants will be able to:

  • Identify the fastest and most effective ways to communicate with leaders and all employees throughout their organization.
  • Establish internal and external communications procedures now that can be easily activated for support during a misinformation crisis.
  • Build relationships with media contacts to ensure they have allies during a misinformation crisis.
  • Understand when to engage an audience, when not to engage an audience and why.
  • Help minimize the reach of misinformation on social media.


Julie Sheedy, chief marketing and engagement officer, Loretto

Photo of Julie Sheedy

Julie Sheedy leads all internal and external communications throughout Loretto, the largest long-term care organization in New York state. She introduced a new corporate brand, increased positive exposure and made significant improvements in employee communications. She has presented and been published numerous times for her award-winning work. She’s also a 2020 PRNEWS Top Women in PR honoree.

Crystal DeStefano, APR, president and director of public relations, Strategic Communications LLC

Photo of Crystal DeStefano, APR

Crystal DeStefano owns public relations firm Strategic Communications LLC. She develops long-term strategies to share proactive stories with employees, customers and local communities through news media. She has worked with Loretto for years to build internal and external communications as well as respond to sensitive situations. She has a degree in business and is Accredited in Public Relations by the Universal Accreditation Board.


Participants with the APR credential earn 0.5 APR Renewal CEUs for a Case in Point session. Learn more about Accreditation renewal.