The Art of Managing Workplace Conflict

On-Demand, available until March 24, 2021
Recorded March 17, 2020

Categories: Communication Strategy, Leadership & Management, Techniques & Tactics

The ability to manage conflict is a highly sought-after quality in leaders. It also has a significant impact upon the organizations whose leaders possess it. In this webinar, Mary Clark will explain to participants the difference between criticism and constructive feedback, and how conflict can be both positive and damaging to an organization. She will provide strategies for reducing conflict and mediating workplace confrontations through the use of emotional intelligence. Audience members will leave with practical tips to help themselves and their teams manage conflict more effectively.

By the end of this webinar, participants will be able to:

  • Define an improved ability to communicate during a conflict.
  • Understand how to effectively give constructive feedback.
  • Mediate discussion between others.
  • Handle difficult people more productively.


M.J. Clark, APR, Fellow PRSA, senior leadership consultant, Integrated Leadership Systems

Clark helps companies foster more authentic communication in the workplace, and helps executives better manage stress, become more assertive, mentor others, and develop leadership and management skills. She has a master's degree in organizational communication from The Ohio State University, and a bachelor’s degree in public relations from Ohio University. She is author of “Shut Up and Lead: A Communicator’s Guide to Quiet Leadership.”



Participants with the APR credential earn 0.5 CEUs for a webinar. Learn more about Accreditation renewal.