Don't wing it: The difference between crisis communications success and failure lies in planning.

Gerard Braud shares the critical strategies your plan needs.

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Vatican Vanguard

Pope Francis' recent example could teach political and corporate communicators, as well as CEOs, more than a few lessons about communications.

 

When a Hashtag Becomes a Bashtag

The NYPD discovered the risks of consumer-generated content when their custom hashtag #myNYPD was hijacked by critics this past April.

Here's how to manage stakeholder backlash and foster meaningful engagement going forward.

 

"A company whose culture results in turning a blind eye to safety problems invites crisis, and in this case, disaster."

Here, Virgil Scudder shares key lessons from the GM recall debacle.

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