The ‘I’ Doctor: Communications Lessons From an Eye Exam

October 13, 2015


My eye was bothering me, so I went to the doctor. My regular eye doctor was not available, so I was given an appointment with someone else.

“Hello, I’m Dr. Brown,” she said. “What’s the emergency?”

“I hope it’s not an emergency,” I replied.

“Well,” she shot back, tapping her chart with her pen, “they put you in as an emergency, and I’m quite busy, so what’s the problem?”

I felt a little pressure that was not just in my eye.

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