Transmission Statement: Rules of Engagement Keep Customers First

June 1, 2017


Over the years, the MoDOT-St. Louis Communications team and I have developed what we fondly refer to as our “Rules of Engagement.”

Like all organizations of our size (5,000 employees) and longevity, the Missouri Department of Transportation (MoDOT) has a traditional mission statement, value statements and tangible results. Our “rules” align with those, but have also become our quick reference to determine the best customer-focused response for everyday tasks or challenges.

Each rule reminds us that consideration for our customers (in our case, the taxpayers of Missouri) must come first. We have found the rules applicable for media relations, community relations, customer service and public meetings.

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