Food for Thought: Amy Jenkins on Internal Communications at Chipotle

June 1, 2017

“In college, I began studying broadcasting and found that writing was more my niche,” Amy Jenkins, internal communications manager at Chipotle Mexican Grill, says of getting her start. “I loved the strategic side of public relations and was hooked on the idea of being able to help a company solve any problem through clear and concise communication.”

But Jenkins didn’t start out working in public relations; her background is in restaurant operations and management. She joined the training department at Chipotle in 2008, followed by operations services. “In my first year, I identified a need to streamline and simplify communication and rollouts for our restaurants and field leadership,” Jenkins says. “Nine years later, I’m leading our internal communications team and leading our vision of getting the right information to the right people in the right way.”

Jenkins appreciates the Chipotle culture, where she says that people are encouraged to find their niche and run with it. “We’re surrounded by smart, visionary, thoughtful and determined people who love to contribute to — and celebrate — one another’s success.”

Here, she talks about how Chipotle’s internal crisis helped the company recognize the importance of public relations while empowering the internal communications team to take control of the company communications strategy.

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