Measuring the relationship between organizational transparency and employee trust

Publication Date: 2008 Spring

Source: SO03 Public Relations Journal
Product Code: 6D-020202
Organization/Author/Firm: Brad L. Rawlins, Ph.D.
Specialization(s): Measurement
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The literature on transparency and trust suggest the two concepts are related. While this idea is logical on its face, would it hold true if measured? Using an instrument that measures both transparency and trust, analysis of employee opinion supports this notion. In particular, organizations that encourage and allow public participation, share substantial information so their publics can make informed decisions, give balanced reports that hold them accountable, and open themselves up to public scrutiny, are more likely to be trusted.