Communicating to Manage Performance: Giving Corrective Feedback


Availability
On-Demand
Course Duration: Approx. 4–5 hours
Module Duration: Approx. 45 minutes

Note: The prices below are for this course module only. The price of the entire course is $975 for PRSA members and $1,225 for nonmembers.
Full Price: $245
Members: $195

Category: Leadership & Management

Giving Corrective Feedback teaches managers how to provide effective feedback for correcting behavior that is not aligned with the organizational mission or direction. This skill will also provide behavior-based feedback for employees who are exhibiting inappropriate communication or actions. Correcting performance deficiencies is often difficult to deliver, but the 7-step process embedded in this module will allow you a roadmap for delivering tough messages and provides a clear outcome for future expectations in performance change.

During this module you will:

  • Develop and practice delivering corrective feedback messages that are future-focused and which improve performance.
  • Understand the value of using corrective feedback as a developmental tool.
  • Apply a 7-step process for communicating clearly and objectively.
  • Learn to give objective, behavior-based feedback that can be applied immediately.

Accreditation

Participants with the APR credential earn 1.0 APR Maintenance Credit for completing this online course module. www.prsa.org/Learning/Accreditation.