The Art of Managing Workplace Conflict

Strategies for Mediating Workplace Confrontations

This webinar is not currently available. Email the Professional Development Department to inquire about future availability of this program.

Category: Leadership & Management

The ability to manage conflict is a highly sought-after quality in leaders. It also has a significant impact upon organizations whose leaders possess it. In this session, you’ll gain an understanding of the difference between criticism and constructive feedback, and how conflict can be both positive and damaging to an organization. You’ll also:

  • Improve your ability to communicate during a conflict with an understanding of the six critical elements required to maintain emotional control.
  • Find out how to give constructive feedback to help maximize employee engagement.
  • Learn how to more efficiently mediate discussions between others. 
  • Discover a three-step assertive conversation model for confronting others in a positive, productive way.


M.J. Clark, APR, Fellow PRSA, senior leadership consultant, Integrated Leadership Systems

Clark helps companies foster more authentic communication in the workplace, and helps executives better manage stress, become more assertive, mentor others, and develop leadership and management skills. She has a master's degree in organizational communication from The Ohio State University, and a bachelor’s degree in public relations from Ohio University. She is author of “Shut Up and Lead: A Communicator’s Guide to Quiet Leadership.”



Participants with the APR credential earn 1.0 APR Maintenance Credit for a webinar. Learn more about Accreditation maintenance.