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Conflict Resolution Simplified

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Tuesday, October 18, 2011 2:15 p.m. - 3:30 p.m.

Location: Palazzo Salon B

Mary Jane Saras, LCSW, vice president, leadership development, Creative Energy Options, Inc.

Managers spend 30 to 50 percent of their day handling conflict, yet 88 percent of employees think they do not handle it effectively. Learning to be competent and confident in managing and building relationships is a core competence for all leaders in the 21st century.

Final Presentation

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Mary Jane Saras, LCSW, is vice president for Leadership Development for Creative Energy Options, Inc., a consulting firm dedicated to redefining leadership and optimizing workplace relationships. Saras provides workshops and programs on leadership development, conflict resolution, communication skills and team building.

Follow @mjsaras